Hip
hotels - a fad or here to stay? The article examines this new trend of
hotels and their critical success factors.
Players
in the hospitality and tourism industry must follow the Internet trend for
future long-term growth and competitive advantage. The article
discusses the general trends in the industry with emphasis on Information
Technology (IT), explores the Internet as an online distribution tool, and
makes suggestions on how to overcome the constraints of the Internet for
the future.
Redesigning the hotel guest reservations process
requires challenging underlying assumptions about the role of the reservations department,
empowering reservationists and leveraging IT. This article compares and contrasts
the traditional and new reservations processes and provides guidelines for implementing
the re-engineered guest reservations process.
Following an environmental scanning exercise conducted using content analysis over a
period of three months in early to mid-1997, the authors have identified four major
driving forces that spell the demise of the travel agent in the Asia-Pacific region within
the next five to eight years. These four forces are the impact of technology,
economic progress, demographic shift and education, and cyberspace law.
Following an environmental scanning exercise
conducted using content analysis over a period of three months in early to mid-1997, the
authors have identified three major driving forces that will impact the airline industry
of the future: relieving of capacity constraints, desire for hassle-free flying and desire
for safer skies. Technology will be the dominant factor underlying these forces.
Is the business goal of high
return on investment in a tourism development at odds with sustainable tourism's mission?
This article examines the concepts of
sustainable development and sustainable tourism development. The various interpretations
of sustainable tourism are explored together with the problems associated in measuring
sustainability. The article also traces the development of tourism sustainability
principles up to early 1996.
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