Environmental Scanning, Visioning & Strategic Planning

These services are aimed to put your organization in a strategic mode to better anticipate and compete in the future.

In environmental scanning, we perform data mining by scouring research databases to uncover fads, trends, and micro- and macro forces in the various environments to determine their impact on your business in the next five to ten years.

We then help you envision a future for your organization that will satisfy stakeholder needs.  Our visioning programme involves all levels of the organization and includes stakeholder identification, recognizing and aligning individual and organizational values and culture, creation of a corporate mission and shared vision, and setting goals.

We also help you build your strategic plans to help you realise your organization's vision, mission and goals - achievable and practical plans that take into account present and future environmental forces, dynamic fit and optimum allocation of your organization's resources - and measure your performance using the balanced scorecard.

Our aim here is to provide you with reliable, valid and objective information and practical recommendations on strategic stances and maneuvers to continuously enhance your competitive advantage.

Organizational Learning & Development

Managing change in the the new economy requires new skill sets. Managers must know how to adapt to the realities of operating in  turbulent environments, think more creatively,  reconstruct business models and mobilize resources to create new value for customers.

Using an action learning approach, we custom-design & conduct specialized courses, seminars & workshops to meet specific organizational development needs. We can help you enhance your most important asset, people, through programmes in personal mastery, mental models, systems thinking, team learning, shared visioning, service quality & customer value management.

Our aim here is help you develop your organization into a learning service organization - one that is continuously learning and adapting to new environments in rapid ways, and in so doing, enhancing its core competencies and leveraging resources to gain sustainable competitive advantage.

Management & Service Audits & Business Process Re-engineering

Superior performance can only be achieved when your management and value chain components are effective and efficient. By conducting periodic reviews,  we can help you evaluate management & service quality performance, detect weaknesses and inefficiencies in your plans, policies, processes and systems, and suggest recommendations for improvement.

We can also help you analyze your business processes and re-engineer them to take advantage of information technology with the objective of enhancing current and future revenues and eliminating costs that reduce the bottom line.

If you're starting a new hotel, resort, or food and beverage business, or intending to implement new systems, we can help you develop cost-effective and efficient systems, implement them and also measure their effectiveness.

Our aim here is to ensure that within a given environment context, your organization's plans, processes, systems and assets are best leveraged to achieve superior performance in terms of improved profitability, cash flow and return on investment.

Feasibility Studies

Whether you are planning to start a new hotel, resort or restaurant, purchase an existing business, or launch a new service or product, we can help you determine the market and financial viability of your proposed investment, value its present worth, and  help you develop or evaluate your concept

On the basis of information derived from our market research and analysis and site evaluation, we make recommendations concerning target markets and concepts. We then project overall market supply and demand, estimate the investment's future market performance, profitability and cash flows and, using discounted cash flow techniques, determine its financial worth and viability.

Our aim here is to help you make the right decision and plans at the right time and for the right costs when considering your hospitality investment alternatives.

Specialized Services

Further to our services described so far, we also offer the following specialized services:-

+ Selection of management operator and franchise affiliation

+ Technical Assistance

+ Pre-opening management consultancy services

+ Expert witness testimony